Closing Your Velobet Account Explained

How to Close a Velobet Casino Account

We handle account closures through our 24/7 live chat and email support, reachable using the "Contact" button on every page of the site. A closure request must come from the account holder, and once your identity is confirmed we stop any further deposits or play on that account.

Before we close the account, we recommend withdrawing any remaining balance through our banking options, since the minimum withdrawal is £10 or the equivalent and payouts are processed within 3 banking days. Where our withdrawal limits of £7,500 per week or £15,000 per month apply to your balance, VIP players may qualify for higher limits, and the payout can be split across more than one cycle if needed.

What Happens to an Active Bonus

Any active welcome or deposit bonus tied to the account is cancelled on closure. An expired or cancelled bonus removes both the bonus amount and any winnings generated from it, and once funds have been played we cannot issue a refund on that money. We also keep account and verification records for 10 years after closure, as part of our standard compliance policy.

What Happens to Your Balance After Closure

If a deposit has not yet been wagered, closing the account and requesting a payout can lead to a 20% deduction from that unwagered amount, in line with our rule that deposits must be turned over once before withdrawal. A refund request on an unplayed balance must be made within 14 days, or within 30 days if someone else accessed the account, and we may ask for ID within 5 days of the request, with an admin fee of up to 20% applied to the return.

Some closures are not requested by the player. Sharing a wallet or account between players leads us to close it and apply a 20% settlement fee on the balance. A politically exposed person's account may also be closed, with a 20% admin fee charged on any deposits we return. Players who register from Russia or Belarus have their accounts closed with the balance retained, while accounts opened from Georgia are closed with deposits refunded minus 20%.

Because closure decisions and any related fee sit under our Curaçao governing law, a dispute over a closed balance is settled through a competent court in Curaçao rather than informally.

Account Closure Outcomes at a Glance

The fee and outcome that applies when a Velobet account is closed depends on the reason for the closure, as the figures below show.

Across every scenario the administrative deduction tops out at 20%, so the simplest way to avoid any reduction is to wager a deposit in full, or withdraw it, before the account is closed.